1. About us
BigiFinance Publishing Ltd (“BigiFinance”, “we”, “us”, “our”) is a company registered in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us by email at hello@bigifinancepublishing.com or by telephone on +44 7576 533796.
2. These terms
These are the terms on which we (a) sell digital books (ebooks and audiobooks) through our catalogue, and (b) supply production, publishing, and related services (together, the “Services”). By placing an order or instructing us, you agree to be bound by these terms.
We may amend these terms from time to time. The version in force when you order or instruct us will apply. The version on this page is current.
3. Buying from the catalogue
When you buy a title, you purchase a personal, non-exclusive, non-transferable licence to download and enjoy that title for your own use. You may not resell, redistribute, share, or publicly perform the files, or remove any rights information from them.
Prices are shown on each product page in the currency you select and include any taxes where applicable. We may update prices at any time, but changes do not affect orders already placed.
4. Delivery of digital content
After payment is confirmed, we deliver your download links by email to the address you provide, and make them available to recover from the website. Links are valid for a limited period and for a limited number of downloads, as shown at checkout. Keep your files once downloaded; you can request fresh links using your order email if you need them.
5. Cancellations and refunds
Because our catalogue titles are digital content delivered immediately, by starting your download you ask us to begin supply at once and acknowledge that you lose the statutory 14-day right to cancel once download has begun. Nothing in these terms affects your legal rights where content is faulty, not as described, or not of satisfactory quality. If a file will not open or is defective, contact us and we will replace it or refund it.
6. Services: quotes, orders and contract formation
Production and publishing work is quoted per project in a written quote or statement of work setting out scope, deliverables, timeline, and fees (an “Order”). A binding contract forms when you accept the Order in writing (including by email) and pay any deposit specified. Quotes are valid for 30 days unless stated otherwise.
7. Your obligations
You agree to provide, promptly, all materials, instructions, and approvals we reasonably need, including final manuscripts, pronunciation and character notes, brand assets, and distribution metadata. You warrant that you hold all necessary rights in any material you supply, and that our use of it will not infringe any third party’s rights.
8. Fees and payment
Catalogue purchases are payable in full at checkout. For Services, fees are set out in the Order and, unless stated otherwise, a deposit is payable on signature with the balance due on delivery. Invoices are payable within 14 days; late payment may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend work on overdue accounts.
9. Delivery, revisions and acceptance (Services)
We use reasonable endeavours to deliver on the agreed timeline; timelines are estimates and not of the essence unless expressly agreed. The Order specifies the rounds of revisions included; further changes are charged at our then-current rates. Please raise any issues with delivered files within 14 days, after which they are deemed accepted.
10. Intellectual property
You retain all rights in any manuscript or source material you provide. Subject to full payment, we grant you the rights to use the final delivered files for the purposes set out in the Order. We retain ownership of our working files, master sessions, and any pre-existing methods, know-how, or templates. Unless agreed otherwise, we may use delivered work as a portfolio sample with credit.
11. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded. Subject to that, our total liability in connection with any order will not exceed the fees paid for it, and we are not liable for indirect or consequential loss, or loss of profit, business, revenue, or anticipated savings.
12. Confidentiality
Each party will keep confidential all non-public information disclosed by the other in connection with an Order, and will not disclose it except as required by law or as reasonably necessary to perform the Services.
13. Data protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
14. Force majeure
Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, government action, strikes, epidemics, equipment failure, or interruption of utilities or communications.
15. Governing law and jurisdiction
These terms, and any dispute arising from them, are governed by the laws of England and Wales, whose courts have exclusive jurisdiction, subject to your statutory rights as a consumer.
16. Contact
Questions about these terms? Contact us at hello@bigifinancepublishing.com or write to BigiFinance Publishing Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.