1. Who we are
BigiFinance Publishing Ltd (“BigiFinance”, “we”, “us”, “our”) is the data controller responsible for the personal data we collect and process. We are a company registered in England and Wales, with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us at hello@bigifinancepublishing.com or by telephone on +44 7576 533796.
2. The personal data we collect
We collect and process the following categories of personal data:
- Contact data: name, email address, and, where you provide them, telephone number, company or imprint name, and postal address.
- Order data: the email address you buy with, order references, the titles you purchase, and your download activity (used to deliver files and to let you recover them).
- Project data: information you share when enquiring about production services, such as manuscripts, briefs, and platform metadata.
- Transaction data: payment references and records of purchases and services provided. Payment card details are handled directly by our payment processor and are never stored on our systems.
- Correspondence data: emails, contact-form submissions, and notes from calls.
- Technical data: limited information about your visit, such as IP address, browser and device type, and pages viewed, used for security and to improve the site.
3. How we use your personal data
We process your personal data for the following purposes and legal bases under the UK General Data Protection Regulation:
- To fulfil your order and deliver your downloads, and to let you recover them later (legal basis: performance of a contract).
- To respond to your enquiry and provide a quote (legal basis: legitimate interests and steps prior to entering a contract).
- To perform any production services you engage us for (legal basis: performance of a contract).
- To take payment and keep financial records (legal basis: performance of a contract and legal obligation, including HMRC record-keeping).
- To run and improve our business (legal basis: legitimate interests).
- To send service updates or marketing where permitted (legal basis: consent or legitimate interests). You can unsubscribe at any time.
- To meet our legal and regulatory obligations (legal basis: legal obligation).
4. Who we share your personal data with
We do not sell your personal data. We may share it, only where necessary, with:
- payment processors, email, file-delivery, and cloud-hosting providers that operate our storefront and delivery, under appropriate contractual safeguards;
- narrators, editors, and other production contractors engaged on a specific project, on a need-to-know basis;
- distribution platforms where you have asked us to assist with publishing or delivery;
- professional advisers (accountants, auditors, legal counsel) under duties of confidentiality;
- regulatory authorities, law enforcement, and courts where required by law.
5. International transfers
Some of our service providers are based outside the United Kingdom. Where we transfer personal data abroad, we rely on appropriate safeguards, including UK adequacy regulations, standard contractual clauses, or the UK International Data Transfer Agreement, as applicable.
6. How long we keep your personal data
We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements. We typically retain order and client records for six years after the end of our relationship to meet our statutory obligations.
7. Your rights
Under UK data protection law, you have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate personal data;
- request erasure of your personal data in certain circumstances;
- object to or restrict our processing of your personal data;
- request the portability of your personal data;
- withdraw consent at any time, where we rely on consent;
- lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
To exercise any of these rights, contact us at hello@bigifinancepublishing.com. We aim to respond within one business day.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted, time-limited download links, access controls, and secure cloud storage.
9. Cookies
Our website uses only essential cookies required for the site to function, such as remembering your display currency. We do not use third-party advertising or tracking cookies. If we add analytics in future, we will update this policy and seek consent where required.
10. Children
Our services are not directed at children. We do not knowingly collect personal data from anyone under the age of 16.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top.
12. Contact us
If you have any questions about this policy, contact us at hello@bigifinancepublishing.com or write to BigiFinance Publishing Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.